Party Casino Privacy Policy

At Party Casino, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit Party Casino.com or use our services. This Party Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices available to you. We are ElectraWorks Limited, part of the Entain Group, licensed and regulated by the Kahnawake Gaming Commission under the Kahnawake Gaming Law, and we operate Party Casino Canada under this licence for players located in Canada outside Ontario and Alberta.

Information We Collect

When you register for a Party Casino account, use our Party Casino app, or browse Party Casino.com, we collect several categories of information necessary to provide our services, verify your identity, and comply with our regulatory obligations.

• We collect registration data such as your name, date of birth, address, email, phone number, and payment details when you create a Party Casino login.
• We gather identity verification documents to confirm you meet the minimum age requirement and are eligible to play under our licence.
• We record your gaming activity, including deposits, withdrawals, wagers, and bonus usage, such as participation in our Party Casino bonus codes or welcome offers.
• We track technical data including your IP address, device type, browser, and login times whenever you access Party Casino online or through our mobile applications.
• We collect communication records when you contact our customer support team via live chat, email, or our Contact Us form.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged into your Party Casino account, and analyse how you interact with our games and promotions. Cookies also help us tailor content, remember your selected language among English, Deutsch, English (Canada), and Français, and measure the performance of our marketing campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

How We Use Your Information

We use the information we collect for several essential purposes connected with operating a safe and compliant online casino experience.

• We use your data to create and manage your account, process deposits and withdrawals, and verify your identity in line with anti-money laundering requirements.
• We use your gaming history to personalise offers, calculate wagering contributions, and administer promotions such as bonus spins or deposit match bonuses.
• We use contact details to send you important account notifications, responsible gambling reminders, and, where you have consented, marketing communications about new games or promotions.
• We analyse aggregated data to improve our website, our Party Casino app, and the overall gaming experience across desktop, mobile, and tablet versions.
• We use your information to detect and prevent fraud, protect Unauthorised Persons from registering, and enforce our terms and conditions.

Legal Basis and Data Sharing

We process your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and, where applicable, your consent. As part of the Entain Group, we may share information within our group companies for fraud prevention, responsible gambling coordination, and regulatory compliance purposes, including cross-brand self-exclusion where you choose to extend a self-exclusion across Entain brands.

We may also share data with trusted third parties who help us operate our services, including payment processors such as Visa, Mastercard, PayPal, Interac e-Transfer, Skrill, NETELLER, and Trustly, identity verification providers, game suppliers like Pragmatic Play, Evolution, and Playtech, and regulatory bodies such as the Kahnawake Gaming Commission. We do not sell your personal information to third parties for their own marketing purposes.

Data Security

We maintain robust technical and organisational measures to safeguard the personal data you provide when using Party Casino online. Our systems use encryption, secure servers, and restricted access controls to protect your account details, payment information, and gaming activity from unauthorised access, loss, or misuse. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your Party Casino login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with legal, regulatory, and audit requirements. If your account becomes inactive after 365 consecutive days without a login, wager, or deposit, we may apply an inactive account fee as outlined in our terms, and we will continue to retain your data securely during this period. Once retention obligations expire, we will delete or anonymise your information in accordance with applicable law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honouring these rights wherever they apply to our Party Casino Canada operations.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may withdraw consent to marketing communications at any time by updating your preferences or contacting our support team.
• You can request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us using the details provided below, and we will respond within a reasonable timeframe in accordance with our regulatory obligations.

Age Restrictions and Eligibility

Our services are intended only for players who are 19 years of age or older, or the higher legal age required in their jurisdiction, and who are physically located in Canada outside Ontario and Alberta. We do not knowingly collect personal data from anyone under the required age, and if we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. Anyone diagnosed with or receiving treatment for a gaming disorder is not permitted to use our platform, and we encourage self-identification so we can provide appropriate support.

International Data Transfers

As part of the Entain Group, we may transfer your personal data to jurisdictions outside Canada for processing, storage, or support purposes. Whenever we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy standards and our obligations under the Kahnawake Gaming Law.

Changes to This Privacy Policy

We may update this Party Casino privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our customer support team, available 24 hours a day, 7 days a week via live chat, our Contact Us form, or email at complaints@Party Casino.com. We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response as promptly as possible.